Refund Policy

Last Updated: December 15, 2024

 

1. Standard Workshop Refund Policy

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1.1 Cancellation Timeline

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• 72+ hours before workshop: Full refund

• 48-72 hours before workshop: Workshop credit or reschedule

• Less than 48 hours before workshop: No refund, but may transfer to another person

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1.2 Refund Methods

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• Original payment method will be used for refunds

• Processing time: 3-5 business days

• Payment processor fees are non-refundable

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2. Rescheduling Options

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2.1 Workshop Transfers

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• One free reschedule per booking

• Must be used within 3 months

• Subject to availability

• Price differences may apply

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2.2 Workshop Credits

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• Valid for 6 months from issue date

• Transferable to another person

• Can be applied to any workshop

• Non-refundable

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3. Group Bookings and Private Events

 

3.1 Private Event Deposits

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• 50% deposit required at booking

• Refundable up to 2 weeks before event

• Credit only within 2 weeks of event

• Non-refundable within 72 hours

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3.2 Group Cancellations

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• Full group: Standard policy applies

• Individual members: May be replaced

• Minimum group size must be maintained

• Custom events non-refundable within 1 week

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4. Gift Cards

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4.1 Gift Card Terms

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• Non-refundable

• Valid for 12 months from purchase

• Transferable to another person

• Can be used for any workshop

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5. Special Circumstances

 

5.1 Workshop Cancellation by FLOWRBUD

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• Full refund provided

• Option to reschedule

• Additional 10% discount on next booking

• Notification provided as early as possible

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5.2 Weather-Related Cancellations

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• Full refund or reschedule option

• Credit with 10% bonus if rescheduling

• Weather decisions made 24 hours in advance

• Emergency notifications via email and text

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5.3 Health and Safety

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• Full credit for documented illness

• COVID-related cancellations honored

• Medical emergency exceptions

• Case-by-case evaluation

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6. Satisfaction Guarantee

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6.1 Workshop Experience

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• Issues must be reported during workshop

• Opportunity to address concerns on-site

• Make-up session may be offered

• Partial credit for unresolved issues

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7. How to Request a Refund

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7.1 Process

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1. Email request to info@flowrbudworkshops.com

2. Include booking reference number

3. State reason for refund

4. Provide requested documentation if applicable

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7.2 Processing Time

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• Request confirmation: 24 hours

• Decision notification: 2-3 business days

• Refund processing: 3-5 business days

• Credit issuance: Immediate upon approval

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8. Disputes and Resolution

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8.1 Dispute Process

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• Submit in writing within 7 days

• Include all relevant information

• Response within 5 business days

• Management review for special cases

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9. Amendments

 

FLOWRBUD Workshops reserves the right to amend this refund policy at any time. Changes will be posted on our website with the effective date.

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10. Contact Information

 

For refund-related questions or requests:

• Email: info@flowrbudworkshops.com

• Phone: +1 (219) 202-2310

• Hours: Monday through Friday - 9 am to 6 pm CST

• Response time: Within 3 business days

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